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Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)


This privacy Policy applies only to and the AEP Ohio customer mobile app ( com.aep.customerapp.aepohio ). early AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of or the AEP Ohio customer mobile app. This privacy policy does not apply to those resources and sites .


By using this locate or app, you consent to the terms of this privacy Policy. Whenever you submit data via this locate or app, you agree to the solicitation, use, and disclosure of that data in accord with this privacy Policy .

Information Collected

  1. Passively collected information
    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels
    and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities.
    This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us.
    In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in.
    If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent bill phonograph record and may be used for research purposes .
In accession, we may use elements of this information in the come situations :

  1. We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP Ohio (for example, providing the information to third parties performing computer-related services for AEP Ohio);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP Ohio uses Flurry Analytics Service ( provided by Yahoo ) in order to improve its mobile apps. Flurry ’ s privacy policy governs the use of this information.

besides, AEP Ohio reserves the properly to share any aggregated information ( i, non-personally identifiable information ) with any one-third parties for any reason, unless prohibited by law .
We will not sell, rent or otherwise disclose the information we gather about you or your account to any one-third party, except a outlined in this privacy Policy .


AEP Ohio takes fair steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. however, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be fasten.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us .

Changes to This Policy

AEP Ohio reserves the good to change this privacy Policy at any meter. If this privacy Policy changes, the revised policy will be posted to this locate. Please review this privacy Policy before you provide any personally identifiable information through this site. practice of our vane locate after the mail of a retool privacy policy constitutes your accept to the revised policy .
This policy was concluding revised on December 13, 2017 .

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