What is a Google review?
Before we jump into how you can delete Google reviews, we should first clarify what a Google revue is. other reappraisal sites can be confused with the Google reappraisal interface. Google ‘s revue web site is alone because it ‘s integrated immediately into the research engine angstrom well as its apps and business tools .
To identify whether the review you ‘re looking at is a Google review or not, look for the following elements :
- A hyperlink next to the star rating reads “Google reviews” or “# Reviews”. This link will take you to individual reviews that users have written.
- There are no other company names on the review.
- A rating scale numbered from one to five. This won’t always be visible, but it can help you recognize a Google review if you see one.
For example, take a expect at the Google review page for HubSpot. You ‘ll notice each of the elements we listed above. This review appears in Google Maps, so it ‘s integrated into the Google interface which makes it more net that it is a Google revue .
Can you delete a Google review?
unfortunately, Google does n’t offer a bare “ delete ” option for its reviews. rather, there are only two ways that a review can be removed. The person who posted the review can delete it or your business can “ flag the review as inappropriate. ” Flagging the revue alerts Google that the follow-up is fake or that it does n’t comply with Google ‘s review policies .
After that, you ‘ll be guided to the land page below where you ‘ll need to complete a brief report of the issue and submit your e-mail for follow-up communication .
It ‘s crucial to note that Google has built-in spam checkers that mechanically analyze a review for inappropriate, irrelevant, or misleading content. While this have is pretty authentic, inaccurate reviews are sometimes neglect which can lead to negative perceptions of your business .
In this case, you ‘ll want to take matters into your own hands and report the review yourself. here ‘s how to do that .
How to Delete a Google Review
- Open Google Maps and locate your business.
- Find the review on the Google reviews page.
- Click the three vertical dots to the right of the review.
- Select the option Report Review.
- Choose an option for the question: What’s wrong with this review?
- Report the Google review.
1. Open Google Maps and locate your business.
2. Find the review on the Google reviews page.
3. Click the three vertical dots to the right of the review.
4. Select the option Report Review.
5. Choose an option for the question “What’s wrong with this review?”.
6. Report the review to Google.
When to Flag a Google Review
According to Google, the topics below are against its user terms and conditions. consequently, if you notice a review that falls under one of these categories, your team can request to remove that contented .
Google wants to make sure its users are getting accurate information about your clientele. so, if you ‘re seeing comments that do n’t pertain to your organization or a customer ‘s feel, you should flag these reviews for Google to remove .
Some businesses provide products or services that are illegal in certain locations. Google accounts for this by prohibiting users from posting reviews that contain links to websites or e-mail addresses that sell illegal products. This besides includes images that promote products or special offers .
Google will remove any content that it views as “ obscene, profane, or dysphemistic. ” It will besides remove reviews that are threatening or contain derogative comments. If you come across any reviews like these, be certain to flag them immediately to protect your stigmatize ‘s double .
Conflicts of Interest
Google wants its reviews to be ampere unbiased as possible. consequently, you ca n’t post a review of a company that you own or employment for. You besides ca n’t post a revue of your rival, as this would allow you to manipulate their denounce in your favor .
Google values the accuracy of its reviews as well. It does n’t want to misrepresent a clientele or provide deceptive message to its users. Because of this, all Google reviews must be published by the person writing the review. You ca n’t publish the review on person ‘s behalf or pretend to be person else when submitting your review .
Disadvantages of Reporting a Google Review
As you can imagine, this action is dull and does n’t guarantee that your reappraisal will be removed. And, even if Google does decide to remove it, there ‘s no impressive when it will actually be taken down. In that time, your occupation could lose thousands of customers if you wait for Google to handle the topic .
The other major reverse is that Google wo n’t remove a review just because it ‘s minus. The point of Google follow-up is to provide users with indifferent feedback from early customers ‘ experiences. If those experiences are poor, Google wants its users to be mindful of them. thus, if you ‘re upset with a customer ‘s impression, the odds are n’t in your favor for a removal .
alternatively, your customer military service team needs to take action if you want to remove a damaging Google review .
Ways to Handle Google Reviews
1. Respond to the customer’s review.
The most effective way to handle a minus customer review is to respond to it. If your team made a err that inspired a minus recapitulation, a actual apology can go a long way in changing the percept a likely customer has of your brand. If it ‘s a positive review, an appreciative response makes an shock, besides. Remember, these reviews are public for the customer equally good as your business, and customers do n’t want to look like the villain when your team responds underneath with a polite message .
2. Ask the customer to delete it.
The customer may respond positively to your team ‘s gossip but choose to leave the review up anyhow. They may think the matter is closed and that other users will see the review as an example of your great customer servicing. While we appreciate the sentiment, you and I both know we ‘d rather have the review removed sol early customers only see the positive experiences at your company .
In these cases, reach out to the customer to see if they will remove the review. If possible, message them on a private platform like electronic mail, so the customer does n’t feel pressured by your request. Thank them for reading your answer and ask them if they will consider the removal of the review in light of their holocene experiences with your company. Be sure to remain affected role and do n’t make any demands on the customer .
3. Solve the customer’s problem.
This one may seem obvious, but customers much leave damaging reviews because their original motivation from your business was never fulfilled. For example, you may enjoy the customer overhaul at a restaurant but hate the food they serve you. even though your beef — pun intended — is n’t with the restaurant ‘s staff, your review still gets counted all the same .
It ‘s authoritative to recognize the problems that customers are reporting in your negative reviews and take action to correct them. once you do, follow up with the customers who left poor reviews and see if they ‘re will to try your product or service again. Make it unclutter that you have taken steps to correct your past mistakes and you calm value their kinship with your business. While you may not win every customer over, this promotes a customer-centric culture for your trade name ‘s reputation .
4. Follow up with customers.
One common statistic that customer serve experts like to point out is that 85 % of customers believe reviews older than three months are irrelevant. however, this stat neglects that these older reviews however count towards your business ‘s overall rat on Google. That fink is highly crucial because 52 % of customers will not buy from a business if it has less than a 4-star fink .
additionally, a draw can change with your business as you grow and develop over time. A Google review that was posted two years ago may not be as accurate nowadays. If the drug user is even active, try to contact them via the revue and see if they would be bequeath to edit their post. Or, offer them an bonus to try your product or service again in exchange for an update review .
5. Authenticate the review.
Believe it or not, some people on the internet are ambidextrous. It gets worse. Some people will even write bogus reviews to sabotage their competitors ‘ business .
If you ‘re doubtful of a revue ‘s authenticity, look for signs that would confirm it is a fake. Fake reviews frequently lack details and seem like they could apply to about any business. Check to see if the commentator has left any other reviews and if they have a visualize listed with their account. then respond to the review. If you do n’t get a response, flag the mail as inappropriate and delay for Google to review your report .
The Power of Google Reviews is in Your Hands
Waiting for Google to remove a reappraisal from its search locomotive can be time-consuming and long-winded. however, the steps listed above should help your customer military service team promptly savoir-faire negative Google review and improve your relationship with raw and existing customers .
Editor ‘s bill : This post was in the first place published in January 2020 and has been updated for breadth.