The Refund Process | NCDOR

Refund Delays

Why is my refund taking longer than normal this year?

due to the late approval of the submit budget, which included multiple tax law changes, the Department has experienced delays processing returns. The Department needed extra time to complete the test of system updates and approve updates in commercial tax readiness software .
The Department will start issuing refunds in early April .
See the Understanding the Refund Process check on this page for other reasons a refund may be delayed .

Refund Status

How can I check the status of my refund?

You can check the status of your refund on-line by using our Where ’ s My Refund ? world wide web service. In rate to view condition information, you will be prompted to enter the social security number listed on your tax rejoinder along with the claim amount of your refund shown on occupation 34 of Form D-400, Individual Income Tax Return.

How often are refund checks mailed?

refund checks will be mailed hebdomadally once work begins, which is expected to be early April .

How long does it take to receive an amended refund?

You should receive your amended refund within 6 months from the date filed. If it has been more than five months since you filed your amend return, please call 1-877-252-3052 for aid. Select individual income tax then listen for the refund option to speak with an agentive role. Please do not call 1-877-252-4052 as instructed in the independent greet. Interest will be paid on rectify refunds at the applicable rate .

How to Submit a Duplicate Return

I have checked the status of my return and I was told there is no record of my return being received. What should I do?

due to the late approval of the state budget, which included multiple tax police changes, the Department has experienced delays processing returns. If you filed your come back electronically and received an citation, your return has been received but has not started march. Please allow extra time for serve .
After May 1, 2022, follow the steering below :
Filed Electronically:
If it ’ s been more than 6 weeks since you received an acknowledgment e-mail, please call 1-877-252-3052 .
Filed Paper:

If it ’ sulfur been more than 12 weeks since you mailed your master return, you can mail a duplicate return to NC Department of Revenue, P O Box 2628, Raleigh, NC 27602, Attn : Duplicate Returns. The parole “ double ” should be written at the acme of the tax return that you are mailing. The extra return must be an original print phase and not a photocopy and include another copy of all wages statements ( w-2 ’ south, 1099 ’ mho, etc. ) as provided with the original return .

Expired, Lost or Undeliverable Checks

My refund check has been lost, destroyed or stolen. What should I do?

If your refund has been lost, destroyed or stolen, please request another check .

I have moved to another address since I filed my return. My refund check could have been returned to the Department as an undeliverable check. What do I need to do to get my check forwarded to my new address?

In most cases, the US Postal Service does not forward refund checks. Please contact the Department toll-free at 1-877-252-3052 to update your address or write to : NC Department of Revenue, Attn : Customer Service, P O Box 1168, Raleigh, NC 27602-1168 .

My refund check is now 6 months old. Will the bank still cash the check?

A confirmation from the NC Department of Revenue is valid up to 6 months after the date on the check. If a check date is older than 6 months, you should mail a letter along with the refund check mark to NC Department of Revenue, Attn : Customer Service, P O Box 1168, Raleigh, NC 27602-1168. Your check will be re-validated and re-mailed to you .

Impact of Other Debts 

I checked the status of my refund and I was told that all or a portion of my refund has been applied to my balance owed with the NC Department of Revenue. I was not aware that I owe the Department. Who can I call to get more information?

You can call toll-free at 1-877-252-3052 to get information about your poise with the Department .

If I owe the IRS or a State agency, will I receive my NC refund?

In some cases debts owed to certain State, local, and county agencies will be collected from an individual income tax refund. If the representation files a claim with the Department for a debt of at least $ 50.00 and the refund is at least $ 50.00, the debt will be set off and paid from the refund. The Department will notify the debtor of the set-off and will refund any balance which may be due. The agency receiving the come set-off will besides notify the debtor and give the debtor an opportunity to contest the debt. If an individual has an outstanding federal income tax indebtedness of at least $ 50.00, the Internal Revenue Service may claim the individual ‘s North Carolina income tax refund. For more information, see G.S. §105-241.7 ( east ) and Chapter 105A of the North Carolina General Statutes .


Where should I mail my return if I am due a refund?

You should mail the return to NC Department of Revenue, P O Box R, Raleigh NC 27634-0001.

My spouse has passed away and my tax refund check was issued in both names. How can I get this corrected?

Since a roast render was filed, the refund check must be issued jointly. When presenting the confirmation for payment, you may want to include a transcript of the death certificate to show you as surviving spouse. You may return the check to the Department and we will include “ Surviving Spouse ” and “ Deceased ” next to the respective names on the check. Should you need to return the check, please chain mail to : NC Department of Revenue, Attn : Customer Service, P O Box 1168, Raleigh NC 27602-1168 .

I received a Form 1099-G from the NC Department of Revenue. What does this mean and will I receive a refund?

If you claimed enumerate deductions on your federal revert and received a express refund stopping point class, you will receive a postcard size Form 1099-G statement. This form shows the sum of the state refund that you received stopping point year but does not mean that you will receive an extra refund. Generally, your State income tax refund must be included in your federal income for the year in which your check was received if you deducted the State income tax paid as an enumerate subtraction on your federal income tax restitution. Please view the Frequently Asked Questions About Form 1099-G and Form 1099-INT page for extra information about Form 1099-G and Form 1099-INT .

Will I receive interest on my refund?

You will receive concern on your refund if your refund is not issued within 45 days from the date the render was due to be filed, the date the render is filed, or the date of the overpayment, whichever is late .

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